Frequently Asked Questions on Travella

Let’s help you out!

photo credit to travella.io

How do I send a package on Travella?

• List your package on Travella at your convenience. Travelers that are interested will pick such packages up by showing interest in the packages.

Why does Travella need my BVN ?

• Inorder for us to ascertain unique identities on our platform, we utilize each user’s BVN details to verify such things as names and contact details. Travella however , does not keep details such BVN details. Also, Travella does not make request for user’s BVN details outside the platform.

How do I get paid on Travella?

• You get paid upon fulfillment of packages . Once the package sender confirms receipt of package , Travella will credit your account or wallet.

How do I deal with contraband ?

• Do ensure to check all packages and be confident of its content before accepting them. Package privacy is not exclusive to sender.

Is there insurance for goods on Travella?

• Travella offers insurance for every package deals completed on the platform. Terms and conditions however apply. Do check our T&Cs to be well aware.

How do I bargain price ?

• Bargain prices to your convenience. Pay what is convenient and agreeable for both the traveler and package sender.

What is the best practise to get more packages on Travella?

• We encourage travelers to bargain packages days before their travel time. That way you will get more packages and to your convenience.

How much do we pay travelers?

• Prices are charged by travelers but Travella charges a 20% service fee on every accepted offer - this helps Travella run smoothly and provide consistent customer service

How do we pay travelers?

• Agreed bargains are made on Travella using our payment gateway- this helps us monitor travelers and payment is made to travelers upon package delivery

Can we pay cash?

• Yes, cash payments are allowed for travelers , we charge our service fee from Travelers wallet

How secure are the packages sent?

• Every traveler is pre-registered on Travella and we have confirmed their profile and performed a specific security check

How available are customer service?

• Customer service is available 24/7 . And customers are therefore allowed to make enquiries anytime