Frequently Asked Questions on Travella

photo credit to travella.io

How do I send a package on Travella?

  • List your package on Travella at your convenience. Travelers that are interested will pick such packages up by showing interest in the packages.

Why does Travella need my BVN ?

  • Inorder for us to ascertain unique identities on our platform, we utilize each user’s BVN details to verify such things as names and contact details. Travella however , does not keep details such BVN details. Also, Travella does not make request for user’s BVN details outside the platform.

How do I get paid on Travella?

  • You get paid upon fulfillment of packages . Once the package sender confirms receipt of package , Travella will credit your account or wallet.

How do I deal with contraband ?

  • Do ensure to check all packages and be confident of its content before accepting them. Package privacy is not exclusive to sender.

Is there insurance for goods on Travella?

  • Travella offers insurance for every package deals completed on the platform. Terms and conditions however apply. Do check our T&Cs to be well aware.

How do I bargain price ?

  • Bargain prices to your convenience. Pay what is convenient and agreeable for both the traveler and package sender.

What is the best practise to get more packages on Travella?

  • We encourage travelers to bargain packages days before their travel time. That way you will get more packages and to your convenience.

How much do we pay travelers?

  • Prices are charged by travelers but Travella charges a 20% service fee on every accepted offer - this helps Travella run smoothly and provide consistent customer service

How do we pay travelers?

  • Agreed bargains are made on Travella using our payment gateway- this helps us monitor travelers and payment is made to travelers upon package delivery

Can we pay cash?

  • Yes, cash payments are allowed for travelers , we charge our service fee from Travelers wallet

How secure are the packages sent?

  • Every traveler is pre-registered on Travella and we have confirmed their profile and performed a specific security check

How available are customer service?

  • Customer service is available 24/7 . And customers are therefore allowed to make enquiries anytime

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Ogunranti Adebayo Moses

Ogunranti Adebayo Moses

57 Followers

I’m Moses. And I admire people and communities. Aside from the everyday startup development, writing is how I help more people.